The Suburban Land Agency (SLA) administers a range of processes in the development and sale of land and housing on behalf of the Territory. The SLA is established under the City Renewal Authority and Suburban Land Agency Act 2017 (CRASLA Act) and is administratively part of the Environment, Planning and Sustainable Development Directorate (EPSDD). 

Suburban Land Agency Privacy Policy
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Information Privacy Statement – Event and Venue attendance
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Notice of collection of personal information

SLA is obliged to handle your information openly, transparently and in accordance with the Territory Privacy Principles set out in the Information Privacy Act 2014.

This privacy notice applies to all users who access SLA website to ensure that the user is fully aware that any information provided on this website is collected and how that information is handled once collected.

Your right to privacy is treated seriously and all personal information (information relating to an inpidual that can be used to identify, or reasonably ascertain, a person’s identity) you choose to provide will only be used for the purpose for which it was provided and will not be disclosed to other persons or organisations without your prior consent or unless required by law.

With your consent, your personal information is collected as a way to inform you of projects, facilitate your interactions with us, respond to your feedback and to assist with market research. Specific details in relation to information provided when applying to purchase land are provided later in this document.

The collection of this personal information is done in accordance with the Planning and Development Act 2007, the Territory Records Act 2002 (Records Act), the CRASLA Act and the Land Rent Act 2008.

Your personal information is collected both from yourself and third parties such as agents or companies with whom we are associated in relation to the development and marketing of projects. It may include your name, address, age group, family size, contact details, occupation and preferences for residential or commercial accommodation. Please refer to SLA’s Privacy Policy for a full list of the types of personal information that may be collected by SLA.

Your personal information will only be disclosed to a third party in accordance with the Privacy Act. The Privacy Act requires that those third parties treat your personal information in the same manner.

The organisations to which your personal information may be disclosed include:

  • financial, legal, administrative and other service providers
  • marketing agencies (for demographic research purposes) and any sales agents which we engage
  • associated companies and their agents in relation to the development and marketing of projects
  • government agencies in situations where we believe you will think it is reasonable for us to share your information
  • those we collect your personal information from, including your agent.

Once a property is purchased, the sales information related to the purchase will be supplied to ACT Government Agencies which prepare and sell property sales reports to commercial organisations concerned with the development, sale or marketing of land.

Land Release and Land Ballot Systems

One of the functions of SLA is to facilitate the sale of new land releases through a ballot system or land auction. To participate in these sales processes, you must register your details using the online system during the advertised registration period.

SLA’s Information Privacy Policy sets out how the SLA manages personal information in relation to sales processes and events. The specific legal obligations of the SLA when collecting and handling your personal information as part of a sales event are outlined in the Territory Privacy Principles (TPP) 1.3 of the Privacy Act.

Affordable Home Purchase Scheme

The Agency is also responsible for administering the Affordable Home Purchase Scheme on behalf of the Territory.

As part of registering your interest in the Affordable Home Purchase Scheme, the Agency may, with your consent, collect personal details, such as your name(s), date of birth, address, contact details, household income, residency status and property ownership. This information will be collected as per the Agency’s Privacy Policy and may be collected and stored by third party providers who may be based outside of Australia as outlined in the Agency’s Privacy Policy.

As part of your assessing your eligibility to be involved in the Affordable Home Purchase Scheme, the Agency may also collect, with your consent, a range of documents and information, including proof of identity, residency status and income. These documents and information will not be made available to overseas recipients. These documents and information will not be made available to third parties except where required for the administration of the ACT Government’s Affordable Home Purchase Scheme.

The information you provide will be collected for the purposes of administering the ACT Government’s Affordable Home Purchase Scheme and assessing your eligibility.  The consequence of not collecting your personal information means that we are unable to proceed with assessing your application for the Affordable Home Purchase Scheme. Your personal information will be handled in accordance with the Agency’s Privacy Statement and will be stored in accordance with the Records Act. The Agency’s Privacy Policy contains information about how you may access your personal information and seek the correction of any personal information held by the Agency.

The Agency’s Privacy Policy also contains information about how you may complain about a breach of the Territory Privacy Principles and how that complaint will be handled. On behalf of the Territory, the Agency may request further evidence and information from you to assess your eligibility, and may contact your employer(s) and other organisations as appropriate to verify the information and/or documents you provide. On behalf of the Territory, the Agency reserves the right to seek independent legal advice relating to your eligibility.

Accessing Your Information, Corrections and Complaints

If you would like to access your personal information; or if you believe that your personal information has not been handled appropriately; or you feel we have breached the Territory Privacy Principles, you can contact our Executive Branch Manager, Governance and Corporate Services at:


  • Executive Branch Manager, Governance and Corporate Services
  • Suburban Land Agency
  • GPO Box 158

Email: [email protected]

Telephone: (02) 6205 0600

There will be no fee for accessing your personal information held with us. You may also correct your personal information if it is inaccurate, incomplete or out-of-date.

If you feel that your complaint has not been responded to appropriately, you can contact  the Office of the Australian Information Commissioner by calling 1300 363 992 or emailing [email protected]


This website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies and JavaScript code to enable analysis on usage of this website.

The data collected about your use of this website, (including your IP address) will be transmitted to and stored on Google's servers. Google will use this data for the purpose of compiling reports on website activity for us and providing other services relating to website activity and internet usage.

Google will not collect personal information about you and the reports provided by Google to us will only contain aggregate non personal data about your use of this website. (These reports may contain data relating to pages viewed, files downloaded or the completion of online subscriptions).

We will use the data collected by Google Analytics to improve how this website functions. For example we can use the data to check whether customers are having problems finding information and make access to information as easy as we can.

Google may transfer this data to third parties where required to do so by law, or where third parties process this data on Google's behalf. Google will not associate your IP address with any personal information you may have previously provided to Google.  You may refuse the use of cookies by selecting the appropriate settings on your browser.  Please note that if you do this, you may not be able to fully use this website.  By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site."


Advertising and Behavioural Remarketing

The Agency uses remarketing services to advertise on third party websites to you after you visited our website or advertising service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our service.

Google AdWords

Google AdWords remarketing service is provided by Google Inc.You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page:

Google also recommends installing the Google Analytics Opt-out Browser Add-on – – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:


Facebook advertising learning is provided by Facebook Inc.

Learn more about advertising learning from Facebook.

Learn how to change the types of advertising you see on Facebook.

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.

Learn more information on the privacy practices of Facebook.

Survey Monkey

Survey Monkey is a survey platform that makes it easy to measure and understand feedback so you can drive growth and innovation.

SLA currently uses Survey Monkey to create online surveys. For more information about Survey Monkey please refer to their privacy policy here.

MailChimp and privacy consent

We use Mailchimp to manage email subscriptions and to create, send and manage emails.

MailChimp may collect personal information, such as distribution lists that contain email addresses, and other information relating to those email addresses.

For further information about the type of personal information MailChimp collects, refer to the MailChimp Privacy Policy.

We will only use this information to:

  • create, send and manage emails relating to the work of the Agency
  • measure email campaign performance
  • improve the features for specific segments of customers
  • evaluate your use of our website
  • compile reports on website activity for website operators, and
  • provide other services relating to website activity and internet usage.

MailChimp may transfer this information to third parties where required to do so by law, or where such third parties process the information on MailChimp’s behalf.

MailChimp collects information about when you visit the website, when you use the services, your browser type and version, your operating system and other similar information.

MailChimp is based in the United States of America (USA) and the information collected about your use of the website (including your IP address) will be transmitted to and stored by MailChimp on servers located outside Australia.

By subscribing to our eNewsletter, you will be taken to have consented to your personal information being used as described above. This means:

  • You consent to your personal information being collected, used, disclosed and stored as set out in Mail Chimp’s Privacy Policy and agree to abide by Mail Chimp’s Terms of Use.
  • You understand and acknowledge that this service utilises a MailChimp platform, which is located in the United States of America (USA) and relevant legislation of the USA will apply.
  • Australian Privacy Principle 8.1 contained in Schedule 1 of the Privacy Act will not apply.
  • You understand and acknowledge that MailChimp is not subject to the Privacy Act 1988 (Cth) and you will not be able to seek redress under the Privacy Act 1988 (Cth) but will need to seek redress under the laws of the USA.

You can opt out of our mailing list if you choose the ‘unsubscribe’ service provided by MailChimp in every email, or contact us.

You can also disable or refuse cookies or disable Flash player; however, you may not be able to use the services provided by MailChimp if cookies are disabled. Contact MailChimp.

MailChimp has the endorsement of TRUSTe’s Privacy Seal, which means this privacy policy has been reviewed by TRUSTe for compliance with their program requirements including transparency, accountability, and choice related to the collection and use of your personal information.

TRUSTe is an independent third party that operates a globally-recognised privacy trustmark.


The Suburban Land Agency uses the Software as a Service (SaaS) Customer Relationship Management (CRM) platform Salesforce to store customer contact information.

Your Personal Data may be collected, transferred to and stored offshore by Salesforce. To find out more please see Salesforce’s privacy policy here:

Information Collected

When you browse our websites, our system automatically makes a record of your visit and logs the following information for statistical purposes:

  • your server address
  • top level domain name (e.g. .com, .net, .gov, .au etc)
  • the type of browser and operating system you used
  • date and time of your visit
  • the previous site visited
  • which pages are accessed
  • the time spent on inpidual pages and the site overall
  • which files were downloaded.

No attempt will be made to identify inpidual users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency (e.g. Australian Federal Police) exercises a warrant to inspect our service provider's log files. This information is analysed to determine the website's usage statistics.

We collect no personal information about you unless you choose to take part in an activity that asks for information, such as:

  • sending an email
  • participating in a survey
  • undertaking a payment or other transaction
  • attending an event or venue in-person
  • suggesting a link.

If you choose not to take part in these kinds of activities your ability to use the websites won't be affected.